We want people to tell us when something has gone well and when something could be better. Feedback helps us recognise good practice, address concerns and improve the service. A person should not receive poorer treatment because they have raised a concern or complaint.
The full complaints procedure, contact details and escalation routes will be published here once Veritas Healthcare confirms its regulatory status and internal complaint-handling arrangements.
Everyone has the right to live free from abuse, neglect and exploitation. Veritas Healthcare expects staff to recognise safeguarding concerns, take them seriously and report them promptly through the appropriate internal and external routes. Where there is an immediate danger or medical emergency, emergency services should be contacted.
